FAQ

Not a problem at all. We’ll walk you through the whole process, from logo design to business cards, shop cards, website production, and video/animation work. Things go more smoothly if you’ve thought in advance about what you want to achieve, your goals, and your preferred delivery timeline.

Of course, that’s no problem. We handle meetings primarily via video calls such as Zoom or Google Meet, as well as email and phone.

Absolutely, that’s possible. We handle creative production of all kinds. We’ll support you according to your needs, so please feel free to reach out first.

Unless otherwise stated in the plan details, we generally provide one design proposal. The number of design options varies by plan, so please let us know which plan you’d like.

Absolutely, that’s possible. We handle creative production of all kinds. We’ll support you according to your needs, so please feel free to reach out first.

We’re sorry, but we don’t provide design proposals before an order is placed.

As a general rule, we include up to two rounds of revisions. Please note that additional revisions beyond that will incur an extra charge.

Of course, that’s no problem. Our in-house photographer will visit you directly — just let us know your preferred schedule.

Copyright for the design remains with us. We’ll ask which file format you’d like and deliver in that format.
If you need a different format later, please contact us. We also offer a service for purchasing the source files outright, so feel free to ask about that too.

As a rule, our standard plans ask clients to supply the site’s content themselves.
If you’d like us to also handle the text and other materials like images, we’ll provide a separate quote. Please feel free to ask us first.

No problem at all. We build websites with responsive design as standard.

Yes, that’s possible. We set up Google Analytics and Search Console, which let you analyze visitor session times, page views, and more.

Of course, that’s no problem. We provide SEO-conscious website management, which we’ll quote separately.

Server migration is available for websites only. We can also handle domain registration.
Let us know your preferred domain in advance, and we’ll provide a quote that includes the domain fee.

We use WordPress as our CMS.
Whenever a security vulnerability is found in WordPress or an installed plugin, we make sure to apply the corresponding updates, and we also add plugins that protect commonly targeted points to keep your site secure at delivery — so please rest assured.

Yes, that’s possible. We keep colors and styling consistent across your logo, business cards, other printed materials, and website to build a unified brand image unique to you.

During our initial consultation, we’ll ask about your budget range and provide a quote accordingly. Based on what you tell us, we’ll propose what’s achievable within that range.

For a client’s first project with us, we ask for 50% of the quoted amount as a deposit at the first design proposal stage. The remaining balance can be paid after delivery.

You can choose from bank transfer, PayPal, or Square.
Bank transfer is lump-sum only, but PayPal and Square also allow card payments and installments.